EMT Valencia customer service offices

Know where to find the EMT València citizen service offices in case you have an incident, complaint or suggestion.

Adrià Aguado
Adrià Aguado
January 22, 2024

Location and hours of the EMT Valencia offices

If you are looking for personalized advice that fully adapts to your needs, the offices have in-person service points in three key locations:

  • Calle Mendoza, 5: Monday to Friday, from 9:00 a.m. to 7:30 p.m..
  • At the UPV: Monday to Friday, from 8:00 a.m. to 3:30 p.m. (closed from July 2 to September 2).
  • Colón Station: Monday to Friday, from 9:00 a.m. to 7:00 p.m..

We recommend installing Miivo to reach these locations in the way that best suits you.

EMT Valencia Digital Assistance

The offices also offer service through various channels:

  • WhatsApp and Telegram (658 67 49 20, written messages only): Monday to Friday, from 8:00 a.m. to 9:00 p.m.; Saturdays, from 9:00 a.m. to 2:00 p.m.
  • Email: atencionalcliente@emtvalencia.es
  • Twitter: @emtvalencia
  • Facebook: facebook.com/emtvalencia


Lost and found EMT Valencia

EMT does not assume responsibility for objects left on buses, but if you have forgotten any personal object in one of its vehicles, you can recover it by calling 963 15 85 15 and going to the Citizen Services Office located at Calle Mendoza, 5 the next business day from 1:00 p.m. In order to pick up any item, you will need to present valid identification.

In this office, found objects will be kept for 7 days. After that period, they will be sent to Lost and Found of the Local Police, located at Santa Cruz de Tenerife Street, 1, which you can call at: 963 52 54 78.

To enjoy multimodal mobility in Valencia and its metropolitan area, we recommend you read our article on how to get around Valencia . In it you can use the EMT bus with all the possible combinations that you can choose to make your trip cheaper and faster through Valencia thanks to Miivo.